DATAWAVE industry solutions: Financial sector
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Case study: Financial sector

The main objective is to increase product usage per customer, since most of the revenue comes from acquiring services for customers' micro-transactions and from credit service fees.

The company defined the following development priorities:
•Increasing customer spending
•Increasing the use of banking services
•Retaining users through an automated loyalty system

Client: Top-10 bank
Main objective:
Increasing product usage per customer
How Datawave solved it
  • Implementing a recommendation system
  • Identifying the structure of users' spending through transaction analysis
  • Analyzing users' communications within the mobile app
  • Building a bonus system that issues rewards
Results:
  • Higher spending on the company's products (debit and credit cards) +5%
  • Higher sales of the company's products +7%
  • Lower user churn -22%
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